Question 1

We run everything on paper and spreadsheets today. Is switching hard?

Accepted Answer

No. Most companies start with their client list, sites, post orders and guard roster, then add scheduling and patrols. You can run Scorpion IQ alongside your current process for a week or two while your team gets comfortable, then retire the spreadsheets.

Question 2

Can you migrate our existing data?

Accepted Answer

Yes. Our onboarding team imports guards, licenses and certifications, clients, sites, post orders and open schedules from spreadsheets (CSV/Excel) or exports from your current software. Professional and Enterprise plans include assisted migration at no extra charge.

Question 3

How does pricing and billing work?

Accepted Answer

Plans are billed monthly per company: Starter is $499/mo for up to 25 guards, Professional is $1,499/mo for up to 150 guards, and Enterprise is custom for larger or multi-branch operations. Pricing is transparent, with no per-feature add-on fees for what's included in your plan.

Question 4

Are there long-term contracts or cancellation fees?

Accepted Answer

Starter and Professional are month-to-month and can be canceled anytime before your next billing date. Enterprise agreements are usually annual, with terms we set together. You can export your data at any time.

Question 5

How long does setup and onboarding take?

Accepted Answer

Most guard companies are live in one to two weeks. Smaller teams often start scheduling and clocking in within a few days. Enterprise rollouts with multiple branches, kiosks and integrations typically take three to six weeks.

Question 6

What training do you provide?

Accepted Answer

Every plan includes live onboarding sessions for admins and dispatchers, short how-to videos for guards, and a help center. Professional and Enterprise customers get role-based training for supervisors, sales and finance staff.

Question 7

Is there a mobile app for guards?

Accepted Answer

Yes. The Guard Portal works on iOS and Android for shifts, GPS clock-ins, NFC patrol checkpoints, incident reports with photos, wellness check-ins and silent duress alerts. For posts without personal phones, the Guard Kiosk handles on-site clock-in.

Question 8

How do you keep our data secure?

Accepted Answer

Data is encrypted in transit (TLS) and at rest, with role-based access controls so guards, clients, dispatchers and admins only see what they need. We keep automated backups, audit logs of key actions, and support SSO for Enterprise customers. Your company data belongs to you.

Question 9

What does Scorpion IQ integrate with?

Accepted Answer

Scorpion IQ includes Stripe for invoicing, plus exports for payroll and accounting tools. Enterprise plans add custom integrations and API access for systems such as video management, access control and HR platforms.

Question 10

What support do you offer?

Accepted Answer

All plans include email support and the help center. Professional adds priority support, and Enterprise includes a dedicated success manager and 24/7 support for critical issues. You can also reach us through live chat on this site.

Simple pricing for security guard management software.

Straightforward plans that scale with your program.

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Professional

Enterprise

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